3 Questions to Ask a Colocation Provider Before Hiring Them

July 18, 2018

If you are seriously considering colocation services for your business, but have never used them before, you may feel overwhelmed by all of the new information. Furthermore, if you have never worked with a colocation provider in the past, you may be confused about how to find the right one for your business needs. In this post, we will take a look at three vital questions you should ask a colocation provider as a part of your vetting process in order to ensure that you will get the best service possible. 

  1. Where is Your Data Center Headquartered And How Many Facilities do You Have? This is the first and most important question that you need to ask a colocation provider. Once you know where the data center is located, ask them if they have multiple facilities in multiple locations. If they have multiple locations, they should all be connected through a private network. Knowing the geographic location of the data center (or data centers) is important so that you can further inquire about what potential threats surround the location. It is near highways or railroads? Is it in the center of a bustling metropolitan area? Is it in a region that could be subject to flooding or severe weather? These are all elements that could affect the data center and lead to the imperative need for a disaster recovery plan in the worst case scenario. If one location is affected by disaster, it would be beneficial for your business to know that the colocation provider has an additional location to store important data. If the data center does not have multiple locations, ask them what they will do in the case of disaster and how they will keep your information safe. 
  2. What Kind of Security do You Have at Your Facility? If the data center you are thinking of hiring is close to you, ask to set up a tour of the facility so that you can get a better sense of the security measures they have set in place. The data center you hire to be your colocation provider should be a totally controlled environment with a security system that includes cameras with recording and motion detection, employee only key card entry, and possibly man traps. Don’t hesitate to ask the colocation provider about the security measures that they have taken to protect their data center. Ask how people enter and leave the premises on a daily basis. Ask them what protocols are put in place for businesses. The more secure the data center is, the more secure your sensitive data will be.
  3. What Can You Tell Me About Your Power Redundancies? In order to keep your environment operating efficiently and properly, you need power redundancy. Before hiring a colocation provider, ask them what power source they use in their data center? Having the right power source is absolutely necessary to properly cool a data center and there is never an excuse for a data center losing power in their facility. In addition to a plentiful amount of redundant power, a data center should have several backup generators in the case of a disaster. Don’t shy away from asking the data center about the measures they take to supply the right power source and how the power is fed throughout the facility.

What to learn more about finding the right colocation provider for your business? Don’t hesitate to contact us today with any questions that you have related to colocation or another service need that you have.